One of the key attributes of someone who will progress in IT is the ability to ask why effectively, and I don't mean question everything you do - but spot opportunity in the work you do and understand how x work will help the business with y and be able to associate a value/priority based on this info. The help desk guy who goes around asking "how do I become a linux admin? I have worked as a 1099 IT contractor, replacing networking equipment, running cables and troubleshooting. Often times if something is concisely written and presented to upper management/your team as a plan, it'll have to be explain in different ways to different people. Cookies help us deliver our Services. Office jobs are stifling and soul crushing in a way those jobs aren't. 13,935 Part Time Help Desk jobs available on Indeed.com. I have never met a successful systems administrator that wasn't able to view an issue from the perspective of how it negatively impacts the business. Document everything. If there's no business value, IT is pointless. Sixty-one percent of workers in non-desk jobs said they have felt burned out at work compared to 57 percent of workers in desk jobs. I was learning new things, and had new responsibilities. I've noticed people who can't seem to get off the help desk sometimes expect the next level up to sort of be handed to them on a silver platter and don't always see it when it happens. 47,164 Help Desk jobs available on Indeed.com. If that is what you like and you are good at it then that is fine. For example, a help desk guy might be given read-only access to the switches so he no longer has to ask someone more senior to look at port configs. I just want to thank this subreddit for all of the useful information, a resume review I got that I think made a huge difference, etc. Looks like you're using new Reddit on an old browser. Apply to Front Desk Agent, Scheduling Coordinator, Administrative Assistant and more! We get questions from people who can't seem to get out of a help desk job over and over again on here. Definitely not a Helpdesk trait. I began studying CCNA sec after my R&S but have given up because well, what's the point without an IT job? Not understanding how to learn how to learn. Press question mark to learn the rest of the keyboard shortcuts. What they're up to is anyone's guess. Apply to Help Desk Analyst, IT Technician, Customer Service Representative and more! I get a call in, older man and needs his password reset. Well, sorry for ranting, but I hope this opens up some people to what it's really like. 6 free IT help desk ticketing systems; ... they save money and you get a job. The CCNA pathway may seem like a good idea, but damn if I'm not jaded over the whole thing. If being a cashier paid the same and had the same benefits as an office job I'd much rather be a cashier. No one likes angry people, and most service desk workers are less inclined to help someone that's called them a complete nincompoop (or stronger words to that effect). Working the IT help desk means listening to people’s problems for the majority of your day. Can't get a job anywhere in IT, nothing at level one, help desk, just.. nothing. Job boards and recruiters aren't helping here. Thanks for this. Job market is extremely rough. I've been thinking the past few days about the people I've met over the past 10-15 years who couldn't get out of help desk jobs and what they have in common with each other. Can’t Find a Job? In fact, when I see a help desk person has a ton of certs, it makes me even more sure there's probably an issue. Somehow he can't grasp how to research this alone which wouldn't take that long and feels like he has to get an entire Windows cert to learn about it. When interviewing I had to stop myself visibly cringing if a candidate immediately answered the CEO without giving it any thought. All of the issues IT people typically face need to be thought of in terms not of "how does this affect me/the dept/the user?" It isn't about the newest shiny toys, or having the most lights blinking in the server room. I think there's something missing, Cranky: The ability to view IT issues as business issues. Offer to help out with something. What's the problem that needs to be solved for this business? Your job is to take a business problem and apply a technical solution. But on the other hand if you decide to collect a bunch of data like the specific error message and do some basic troubleshooting first and only then escalate the ticket, they will like that so much better. You guys seem to have such a cool job? Filter by location to see Help Desk Manager salaries in your area. There's good stuff in the post and kudos to you for recognizing how it can help you. Initiative to follow through on items, so that you can learn. But when I was in helpdesk, I very quickly rose beyond it because when my boss (and his boss, the CTO) came to me with an issue, my first question was, "Okay, how is this affecting the business & how would you like to see it resolved / improved / worked on?" The resulting 27 roles pay as much as $267,020 a year, and while we can't promise you'll never have to sit a desk and fill out a report, for the most part you won't be staring at … Some businesses run efficiently and cost-effectively on 10-year-old hardware. Screenshots help. Do You Need Certifications to Get an IT Help Desk Job? The national average salary for a Help Desk Manager is $62,369 in United States. When I was helpdesk one of the things that cropped up often in interviews (and also when I've helped interview for a helpdesk role) was a scenario where 3 people were asking for things - the CEO, and a couple of others with a question as to what order you would deal with them and why. They simply don't have the breadth of knowledge and insight about the company to make those decisions.As the techs move up to team leads or sysadmins, they absolutely need to be taught this skill. 797 No Experience Front Desk jobs available on Indeed.com. is a really annoying person. You want to be concise, but also make the damn point. Help Desk Support staff are responsible for offering technical assistance to customers on the phone or via email. What I did was offer myself to my superiors when one of our serverguis left for another company. I love that you can indulge your interests in weird cat memes as … I'm not entirely sure how to put this, but business impact is kind of something that comes after the stuff I mentioned. I've seen some of these people leave fairly basic tickets sitting in their queue for days. Besides maintaining computer systems and running diagnosis programs, they also need to answer to inquiries, give instructions and follow up with customers. Considering how large the market for Mac OS X has grown, you should do your best to get a handle on that platform, as well. Far, far too many techs do not understand this and get hung up on the right "IT" way to do things or whatever else. Not based on what an article in a trade magazine says; rather, what does the business need to do (or need to do better, faster, cheaper) that technology can implement? When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Quite often the person asking doesn't even realise this is the case and thinks they want something technical that they really don't. Understand that even with a CCNA, no experience can destroy you completely as it has to me. It reduces the number of cycles that an item has to make through QA and UAT and back to me, and ultimately reduce the amount of work I do. 5,937 Level 1 Help Desk jobs available on Indeed.com. While technical knowledge is desired, don’t be put off if you feel that you don’t know enough about fixing hardware, installing software, or troubleshooting PC issues. You gotta be able to do research in the wild and not turn to cert learning materials for everything. But in terms of money and benefits, I just can't leave it. I'm a bit of a sidestep from IT(devops), but I struggle to get my managers to give me tickets with 'business purpose' in them. Plenty of Sysadmins suffer from this. They're not going to like this (or take you seriously, or like you). The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. If you don't have any, get your hands dirty. You don’t need to quit your job search entirely, or even take a months-long hiatus, in order to give yourself a break from job searching.Even taking just a day off every now and then can recharge your batteries so you’ll feel ready to jump back in, refreshed and ready to go. Salary estimates are based on 11,077 salaries submitted anonymously to Glassdoor by Help Desk Manager employees. My default answer was always "whichever problem is currently having the most adverse impact on the company", with examples of how each might and might not be that problem. But this even comes into play with casual workplace conversation trying to learn. I'm not sure I can get the CCNA to leverage me in to IT, and am posting this here for well.. informative purposes. Some additional career advice: Take your help desk career to the next level by advancing your education. A reddit dedicated to the profession of Computer System Administration. Been applying for more than 6 months and not a single interview. Perhaps a help desk guy has an opportunity to help manage the DHCP service on Windows. A helpdesk lead should have some insight into the business and what makes for a high priority versus lower priority ticket. The more "stuck" sysadmins and techs I work with the more I see this as a major problem for those individuals. I originally thought you wanted out due to the wording of your question. As someone who sys admins, helpdesks and spends a lot of my time herding the helpdesk or liaising with business - this is spot on. 14. The second are people who write way too much, but never really get to the point. They only care how it will either make the company more money or save money. 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